PURPOSE: The Community College Workforce Alliance works in partnership with Reynolds and Tyler Community Colleges to serve students with a fast track to the workforce with training and credentialing programs that can be completed in weeks or months. CCWA offers workforce training and certifications in transportation and logistics, construction and trades, customer service, health care and manufacturing. These programs are supported through state-funded tuition assistance available to all Virginians, making Short-term Training Programs low cost or no cost. Short-term Training Programs also offer career coaching and job connections.
OCCUPATIONAL OBJECTIVES: Short-term Training credentials prepare students for entry-level careers in high-demand occupational fields offering good starting wages - many with benefits and promotion opportunities.
ADMISSION REQUIREMENTS: There are no admissions requirements. Tuition assistance is available to all residents of Virginia, regardless of income. Classes may be free to those qualifying for additional financial aid.
PROGRAM NOTES: In certain industries, prior convictions may prohibit employment. Drug testing and a pre-employment physical may be required for some occupations. Some companies may have minimum age requirements for select positions.
CURRICULUM:
Customer Service & Sales
This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries. This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals, and define career advancement opportunities.
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