Jul 23, 2024  
Reynolds Community College Catalog 2023-2024 
    
Reynolds Community College Catalog 2023-2024 [ARCHIVED CATALOG]

Emergency Telecommunicator (9-1-1 Dispatcher)


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PURPOSE: The Community College Workforce Alliance works in partnership with Reynolds and Tyler Community Colleges to serve students with a fast track to the workforce with training and credentialing programs that can be completed in weeks or months. CCWA offers workforce training and certifications in transportation and logistics, construction and trades, customer service, health care and manufacturing. These programs are supported through state-funded tuition assistance available to all Virginians, making Short-term Training Programs low cost or no cost. Short-term Training Programs also offer career coaching and job connections.

OCCUPATIONAL OBJECTIVES: Short-term Training credentials prepare students for entry-level careers in high-demand occupational fields offering good starting wages - many with benefits and promotion opportunities.

ADMISSION REQUIREMENTS: There are no admissions requirements. Tuition assistance is available to all residents of Virginia, regardless of income. Classes may be free to those qualifying for additional financial aid.

PROGRAM NOTES: In certain industries, prior convictions may prohibit employment. Drug testing and a pre-employment physical may be required for some occupations. Some companies may have minimum age requirements for select positions.

CURRICULUM:

Emergency Telecommunicator (9-1-1 Dispatcher)

This course (40 hours minimum) is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors. The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training. ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years

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